Deskripsi Pekerjaan
Are you a dedicated professional looking to kickstart your career in the healthcare industry? Smoothmoves is currently seeking a motivated and empathetic Healthcare Customer Service Representative (CSR) to join our high-performing team in Quezon City. In this role, you will be the bridge between our organization and the patients/clients we serve, ensuring that every interaction is handled with professionalism, clarity, and compassion.
We pride ourselves on fostering a supportive, inclusive, and growth-oriented workplace culture. As a key member of our healthcare support team, you will enjoy a competitive salary, comprehensive health insurance coverage, and flexible work arrangements designed to help you balance your professional and personal life. If you have a passion for helping others and possess excellent communication skills, we want to hear from you!
We are looking for candidates who can hit the ground running. If you are ready for a challenge and want to make a genuine impact on patient experience, apply today and join the Smoothmoves family.
Tanggung Jawab
- Handle inbound and outbound inquiries from patients and healthcare providers with high accuracy.
- Provide detailed information regarding healthcare services, insurance verification, and appointment scheduling.
- Maintain detailed and accurate records of all customer interactions in the company CRM.
- Resolve patient concerns and issues promptly while maintaining a high level of empathy and professionalism.
- Collaborate with internal healthcare teams to ensure seamless service delivery and communication.
- Meet and exceed daily key performance indicators (KPIs) related to call handling and customer satisfaction.
- Stay updated on healthcare policies and internal protocols to provide compliant and helpful support.
Kualifikasi
- Previous experience in a customer service or call center environment is highly preferred.
- Excellent verbal and written communication skills in English.
- Strong computer literacy and proficiency in navigating multiple software platforms simultaneously.
- Ability to remain calm and composed when handling sensitive or high-pressure situations.
- A compassionate mindset with a genuine desire to assist individuals in a healthcare context.
- Availability to work in a full-time capacity with a flexible schedule.
- Completion of at least 2 years of college education or equivalent vocational training.