Deskripsi Pekerjaan
Are you a compassionate and driven individual with a passion for helping others? Nezda Technologies, a leading name in innovative tech solutions, is actively searching for dedicated Customer Service Representatives (CSRs) to join our growing Healthcare team in Mandaluyong City. This is a unique opportunity to be at the forefront of patient care, acting as the crucial first point of contact for patients and healthcare providers.
As a Healthcare Customer Service Representative, you will play an instrumental role in delivering exceptional service. Your primary mission will be to effectively resolve patient complaints, concerns, and inquiries, ensuring every interaction is handled with empathy, professionalism, and efficiency. You'll navigate a variety of situations, providing accurate information and support that directly impacts the well-being and satisfaction of our clients and their patients.
We understand the importance of work-life balance, which is why this full-time position comes with the attractive benefit of Weekends Off. You'll also be rewarded with a competitive salary package ranging from ₱20,000 to ₱25,000 per month, reflecting your valuable contribution to our team.
At Nezda Technologies, we embrace modern recruitment. Our entire hiring process is conducted virtually, offering you convenience and a seamless experience from application to onboarding. This role is perfect for individuals who thrive in a fast-paced environment, possess strong communication skills, and are eager to make a tangible difference in the vital healthcare industry. Join Nezda Technologies and be part of a supportive and dynamic team committed to excellence and innovation.
Tanggung Jawab
- Act as the primary point of contact for patients and healthcare providers via phone, email, and chat.
- Efficiently address and resolve patient complaints, concerns, and inquiries regarding services, billing, or appointments.
- Provide accurate and comprehensive information about healthcare procedures, policies, and available services.
- Document all customer interactions meticulously in the system, ensuring data integrity and follow-up.
- Escalate complex or unresolved issues to appropriate departments or supervisors for further assistance.
- Maintain a high level of professionalism, empathy, and confidentiality in all patient interactions.
- Adhere strictly to all company policies, procedures, and healthcare industry regulations.
- Collaborate with team members and other departments to ensure seamless service delivery.
Kualifikasi
- High School Diploma or equivalent; college-level education or a degree is a plus.
- At least 6 months to 1 year of proven customer service experience, preferably in a call center, BPO, or healthcare setting.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and a keen attention to detail.
- Demonstrated empathy, patience, and a professional demeanor.
- Proficiency in basic computer applications and navigating multiple systems simultaneously.
- Ability to work effectively in a fast-paced, dynamic environment.
- Must be amenable to a virtual hiring process and willing to work on-site in Mandaluyong City.