Deskripsi Pekerjaan
Are you a dedicated professional looking to make a meaningful impact in the healthcare industry? Eli Global Phil. is seeking a compassionate and detail-oriented Healthcare Customer Service Representative to join our dynamic onsite team in Central Visayas. In this role, you will be the first point of contact for patients, ensuring they receive accurate information, timely support, and empathetic care.
As a key member of our operations, you will manage high-volume inbound calls, coordinate complex appointments, and maintain meticulous patient records. We are looking for individuals who thrive in a fast-paced environment and are committed to upholding the highest standards of service and data integrity. If you are passionate about helping others and ready to grow your career within a global organization, we want to hear from you!
Tanggung Jawab
- Manage high-volume inbound/outbound calls with professionalism, empathy, and efficiency.
- Coordinate and schedule medical appointments, ensuring minimal wait times and optimal provider utilization.
- Accurately update and maintain patient electronic health records (EHR) in compliance with data privacy regulations.
- Resolve patient inquiries regarding billing, insurance coverage, and general healthcare services.
- Escalate complex issues to the appropriate medical or administrative departments for swift resolution.
- Provide clear and concise communication to patients regarding medical protocols and office policies.
- Adhere to strict HIPAA/Data Privacy guidelines in all patient interactions and documentation.
Kualifikasi
- Proven experience in a customer service role, preferably within a healthcare or BPO environment.
- Excellent verbal and written communication skills in English.
- Strong proficiency in computer navigation and typing, with experience in CRM or EHR software.
- Ability to multitask effectively while maintaining a high level of accuracy and attention to detail.
- Empathetic approach to patient interactions and the ability to remain calm under pressure.
- Minimum completion of 2 years in college or equivalent relevant work experience.
- Must be willing to work on-site in Central Visayas.
- Willingness to work in shifting schedules including weekends or holidays as required by operations.