Deskripsi Pekerjaan
Join AStella International as a Healthcare Intake & Enrollment Specialist and make a meaningful impact on families navigating dementia care. This pivotal role bridges the gap between vulnerable patients and essential support services by managing the entire enrollment process with compassion and precision. You'll serve as the first point of contact for families seeking assistance, conducting thorough assessments to determine eligibility for specialized dementia care programs. Beyond administrative tasks, you'll provide empathetic guidance during emotionally challenging transitions, ensuring seamless access to critical resources while maintaining strict confidentiality and compliance with healthcare regulations. This position offers unparalleled growth opportunities in the expanding field of geriatric care, allowing you to develop expertise in healthcare coordination, patient advocacy, and public health systems. As part of our mission to democratize dementia support, you'll collaborate with multidisciplinary teams to optimize care pathways and contribute to improving quality of life for patients and their families. Ideal candidates with customer service backgrounds will find a rewarding career path where every interaction directly enhances community wellbeing.
Tanggung Jawab
- Conduct comprehensive intake assessments to determine eligibility for dementia care programs
- Manage full enrollment lifecycle from application to program onboarding
- Provide empathetic guidance to families navigating care transitions
- Maintain accurate patient records and documentation systems
- Coordinate with healthcare providers and community resources
- Ensure strict compliance with HIPAA and healthcare regulations
- Process insurance verifications and benefit inquiries
- Track enrollment metrics and identify process improvement opportunities
Kualifikasi
- Minimum 1-2 years in customer service, healthcare administration, or related field
- Exceptional communication and interpersonal skills
- Proficiency in data entry and healthcare management systems
- Strong problem-solving abilities with attention to detail
- Empathy and emotional intelligence when working with vulnerable populations
- Knowledge of healthcare terminology and insurance processes
- Ability to handle confidential information with discretion
- High school diploma or equivalent; college degree preferred