Deskripsi Pekerjaan
Are you looking for a rewarding opportunity to join the healthcare industry? Join Nezda Technologies as a Healthcare Scheduling Specialist and play a crucial role in connecting patients with the care they need. In this position, you will be responsible for coordinating patient appointments for leading healthcare providers, ensuring a seamless and positive experience for every client. We are seeking a compassionate professional who can manage schedules accurately, handle inquiries with empathy, and deliver top-tier customer service.
This is a 1-year contract position that offers a competitive salary package. You will work in a dynamic BPO environment where your organizational skills and attention to detail will make a real difference in improving patient access to healthcare services. If you are a motivated individual looking to grow your career in a stable and supportive setting, we want to hear from you. You will handle incoming calls, manage calendar conflicts, and ensure that all patient records are up to date.
Tanggung Jawab
- Coordinate patient appointments and confirm schedules with healthcare providers and clinics.
- Manage and update patient calendars and databases to ensure accuracy and efficiency.
- Handle incoming and outgoing calls to assist patients with appointment inquiries, rescheduling, and cancellations.
- Resolve scheduling conflicts professionally and provide alternative solutions when necessary.
- Document patient information and interactions accurately in the CRM system.
- Provide accurate pre-visit instructions and preparation details to patients.
Kualifikasi
- At least 1 year of experience in BPO or Customer Service is required.
- Strong verbal and written communication skills in English.
- Proficiency in Microsoft Office applications (Excel, Word, Outlook).
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- High school diploma or Bachelor’s degree preferred.
- Previous experience in healthcare scheduling or medical administration is a plus.