Deskripsi Pekerjaan
Join HCLTech's dynamic Healthcare Service Desk team and become a critical partner in delivering seamless technical support to healthcare professionals. As an Onsite Service Desk Specialist, you'll be the first point of contact for resolving IT-related incidents and service requests, ensuring uninterrupted patient care through efficient technology solutions. This night-shift role offers a unique opportunity to work in a fast-paced healthcare environment while developing your technical expertise in specialized systems. You'll collaborate with cross-functional teams to diagnose issues, implement fixes, and document all interactions according to industry standards. The position requires exceptional problem-solving skills and a commitment to maintaining the highest levels of data security and confidentiality in healthcare settings. If you thrive in a supportive team environment and are passionate about technology's role in healthcare, this role offers competitive compensation, professional growth opportunities, and the chance to make a tangible impact on patient outcomes.
Tanggung Jawab
- Provide first-level technical support to healthcare users via phone, email, and remote assistance
- Diagnose and resolve hardware, software, and network issues affecting healthcare systems
- Document all incidents, service requests, and resolutions in ITSM tools
- Escalate complex technical issues to appropriate support teams with detailed context
- Ensure compliance with healthcare data security protocols during all interactions
- Assist users with system access, account management, and application troubleshooting
- Contribute to knowledge base articles and improvement of support processes
Kualifikasi
- High school diploma or equivalent; college degree in IT or healthcare technology preferred
- 1+ years of experience in technical support or customer service role
- Basic knowledge of healthcare IT systems and medical software applications
- Strong troubleshooting skills for Windows, networking, and mobile devices
- Excellent communication skills in English and Filipino
- Ability to work independently during night shifts with minimal supervision
- Understanding of HIPAA and healthcare data privacy regulations
- CompTIA A+ or similar technical certification is advantageous