Deskripsi Pekerjaan
Are you an experienced leader in healthcare revenue cycle management looking to take your career to the next level? Connext is seeking a dynamic and result-driven Healthcare Team Leader to join our growing Cebu site. In this pivotal role, you will lead a dedicated team of medical billing and collections specialists focusing on US-based behavioral health accounts.
As a Team Leader, you will play a crucial role in driving team performance, ensuring high accuracy in medical claims processing, and leading key revenue cycle improvements. You will work closely with clients to understand their financial KPIs, manage daily queues, and run strategic training sessions to upskill your agents. We offer an attractive compensation package, including an industry-leading 25% differential pay, premium healthcare benefits, and extensive career development opportunities in a supportive, modern office environment located in Cebu.
If you possess a strong background in medical billing and collections, a passion for mentoring talent, and a commitment to operational excellence, we want to hear from you. Join Connext and lead a team that directly impacts healthcare provider operations and patient-care client success daily!
Tanggung Jawab
- Supervise and mentor a team of medical billing and collections specialists to meet daily, weekly, and monthly performance targets.
- Monitor and audit claims processing, submissions, and denial management workflows to ensure maximum billing efficiency.
- Conduct regular coaching, performance reviews, and training sessions to improve team competency in behavioral health billing policies.
- Analyze revenue cycle metrics and generate comprehensive reports for stakeholders, identifying areas for workflow optimization.
- Serve as the primary point of contact for client escalation and resolve complex billing, collections, or claims issues promptly.
- Ensure strict compliance with HIPAA regulations and company standard operating procedures across all team processes.
Kualifikasi
- At least 2-3 years of leadership experience as a Team Leader or Supervisor in a healthcare BPO or medical billing environment.
- Strong expertise in US Medical Billing, Collections, and Revenue Cycle Management (RCM), preferably in Behavioral Health.
- In-depth knowledge of healthcare terminology, ICD-10/CPT coding, and HIPAA compliance regulations.
- Proven track record of driving team metrics, managing SLAs, and implementing process improvements.
- Excellent English communication, leadership, and analytical problem-solving skills.
- Willingness to work on-site in Cebu on a night shift schedule to avail of the 25% differential pay.