Deskripsi Pekerjaan
Are you a customer service professional looking to advance your career with a global leader? Foundever is hiring Help Desk Representatives to join our dynamic team in Metro Manila. In this role, you will be the frontline ambassador for our clients, providing world-class technical support and resolving complex customer queries.
We are seeking motivated individuals with at least 3 months of BPO experience to help us deliver exceptional service. If you are a problem-solver who thrives in a fast-paced environment and is passionate about helping others, we want to hear from you. At Foundever, we invest in our people, providing continuous training, a supportive work culture, and clear opportunities for professional growth.
Join a team where your communication skills and technical aptitude make a real difference. Apply today and take the next step in your BPO career journey!
Tanggung Jawab
- Provide high-quality technical support and customer service via phone, email, and chat.
- Respond to and resolve customer escalations with empathy, professionalism, and speed.
- Document all customer interactions accurately in our CRM system.
- Troubleshoot basic technical issues while following standard operating procedures.
- Maintain high levels of customer satisfaction and meet key performance indicators (KPIs).
- Collaborate with internal teams to escalate complex issues to the appropriate department.
- Continuously stay updated on product knowledge and service policies.
Kualifikasi
- Minimum of 3 months experience in a BPO (Business Process Outsourcing) environment.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and work under pressure in a fast-paced environment.
- High school graduate or college undergraduate.
- Computer literacy and ability to navigate multiple software applications simultaneously.
- Flexibility to work in shifting schedules, including weekends and holidays.