Deskripsi Pekerjaan
Are you a dedicated professional looking to kickstart your career in IT support? Join Foundever, a global leader in business process management, as a Help Desk Representative. In this role, you will be the first point of contact for customers, ensuring they receive exceptional service and timely resolutions to their technical inquiries. We are looking for individuals with a minimum of 3 months of BPO experience to join our dynamic team and contribute to our reputation for excellence in customer service.
This position offers a competitive package and the opportunity to grow within a fast-paced industry. You will work closely with a diverse team to resolve complex issues and ensure customer satisfaction.
Tanggung Jawab
- Provide first-level technical support to customers via phone, email, or chat.
- Troubleshoot hardware and software issues to ensure customer satisfaction.
- Document all customer interactions and resolutions in the CRM system.
- Handle and resolve customer escalations efficiently and professionally.
- Communicate technical information to non-technical users in a clear and concise manner.
- Collaborate with team leads to improve service quality and support processes.
- Adhere to company policies and quality assurance standards.
Kualifikasi
- Minimum of 3 months of experience in a BPO or customer service environment.
- Strong communication skills, both verbal and written, in English.
- Basic computer literacy and understanding of operating systems.
- Ability to work in a fast-paced environment and handle multiple tasks.
- High school diploma or equivalent (Bachelor’s degree preferred).
- Customer-oriented mindset with a passion for problem-solving.
- Willingness to work in shifts, including night shifts if required.