Deskripsi Pekerjaan
Join Rajah & Tann's dynamic IT infrastructure team as an experienced Helpdesk Analyst! We're seeking a tech-savvy professional to deliver exceptional user support across our global operations. In this pivotal role, you'll troubleshoot complex hardware/software issues, optimize system performance, and implement proactive solutions to minimize downtime. As a key contributor to our digital transformation, you'll collaborate with cross-functional teams while maintaining rigorous security protocols. Rajah & Tann offers competitive compensation, professional development opportunities, and a collaborative environment where your technical expertise directly impacts our firm's operational excellence. If you're passionate about solving technical challenges and delivering outstanding user experiences, we encourage you to apply.
Tanggung Jawab
- Provide first-level technical support for hardware, software, and network infrastructure issues
- Diagnose and resolve desktop/laptop problems, printer configurations, and connectivity issues
- Manage user accounts, permissions, and access controls to ensure system security
- Document technical procedures, solutions, and system configurations in knowledge base
- Coordinate with infrastructure team for hardware deployments, upgrades, and maintenance
- Implement preventive maintenance schedules to optimize system performance
- Train staff on new technologies and best practices for IT security
Kualifikasi
- Diploma or degree in Computer Science, Information Technology, or related field
- Minimum 3 years of experience in IT helpdesk or technical support role
- Expertise in Windows OS, Microsoft 365, and virtualization technologies
- Strong knowledge of network protocols (TCP/IP, DNS, DHCP) and security principles
- CompTIA A+, Network+, or Microsoft 365 Certified: Modern Desktop Administrator preferred
- Excellent problem-solving skills with ability to prioritize complex technical issues
- Exceptional communication skills with ability to explain technical concepts to non-technical users