Deskripsi Pekerjaan
Are you an aspiring IT professional looking for a hands-on opportunity? ConnectOS is seeking a dedicated Helpdesk Analyst Intern to join our dynamic team in a remote-office capacity. In this role, you will play a crucial part in delivering Level 0 (L0) and Level 1 (L1) support across key business departments including IT, HR, Payroll, and Facilities.
As an intern, you will learn to navigate enterprise-level IT environments, resolve technical issues using our comprehensive Knowledge Base (KB), and ensure seamless business operations. This position offers a unique chance to bridge the gap between academic theory and practical application in a multinational setting.
Tanggung Jawab
- Provide L0/L1 technical support and troubleshooting for hardware and software issues.
- Manage and update the internal Knowledge Base to improve self-service efficiency.
- Respond to support tickets and inquiries from internal employees across various departments.
- Escalate complex technical problems to senior analysts or external vendors.
- Document all support interactions and resolutions accurately in the ticketing system.
- Assist in the setup and maintenance of IT assets and peripherals.
- Collaborate with the Facilities and HR teams to resolve location-based IT issues.
Kualifikasi
- Currently pursuing a degree in Information Technology, Computer Science, or related field.
- Basic understanding of computer operating systems (Windows, macOS) and office productivity tools.
- Familiarity with Helpdesk concepts, ticketing systems, and remote support tools.
- Strong communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work in an office-based remote environment (AU Offshore).
- Detail-oriented with strong problem-solving and analytical skills.