Deskripsi Pekerjaan
Join DELTEQ's dynamic team as a Helpdesk and Desktop Support Engineer and become the backbone of our IT operations. In this pivotal role, you'll serve as the first point of contact for resolving technical challenges, ensuring seamless user experiences across our organization. You'll diagnose hardware/software issues, deploy system configurations, and maintain optimal desktop performance while adhering to IT best practices. This position offers a unique opportunity to grow your technical expertise in a fast-paced environment where your problem-solving skills directly impact business continuity. We value proactive communication and a customer-centric approach, making this ideal for professionals passionate about delivering exceptional IT support.
Tanggung Jawab
- Provide first-line technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems, laptops, and peripherals
- Diagnose and resolve technical problems via remote support and on-site assistance
- Manage helpdesk ticketing system with SLA compliance and documentation
- Assist with software deployments, updates, and license management
- Collaborate with IT team to implement security protocols and system optimizations
- Train employees on new technologies and IT best practices
Kualifikasi
- 1-3 years of experience in helpdesk/desktop support roles
- Strong knowledge of Windows OS, Microsoft Office Suite, and Active Directory
- Proficiency in hardware troubleshooting and network diagnostics
- CompTIA A+/Network+ certification or equivalent technical qualifications
- Excellent communication and customer service skills
- Experience with ticketing systems (ServiceNow, Jira, etc.)
- Ability to prioritize tasks and work under pressure