Deskripsi Pekerjaan
Are you a customer-focused professional with a passion for IT support? Logisteed is seeking a dedicated Helpdesk Executive (Mandarin Speaker) to join our dynamic team in Bandar Baru Bangi. In this role, you will serve as the first point of contact for our internal users, providing essential Level 1 technical support and ensuring the smooth operation of our logistics software solutions.
As part of the global Logisteed group, you will work in a collaborative, fast-paced environment where your communication skills and technical aptitude will directly impact our operational efficiency. We are looking for a proactive problem-solver who can effectively navigate technical inquiries and provide high-quality service to our stakeholders across the region.
If you are looking to grow your career within a leading logistics technology environment and possess strong Mandarin language proficiency, we invite you to apply and become a key part of our global service desk team.
Tanggung Jawab
- Provide first-level technical support for logistics software applications to internal users across Logisteed group companies.
- Effectively troubleshoot, log, and resolve incidents via phone, email, and ticketing systems.
- Escalate complex technical issues to Level 2 and Level 3 support teams with detailed documentation.
- Communicate effectively with Mandarin-speaking stakeholders to ensure clear understanding and resolution of issues.
- Maintain an up-to-date knowledge base by documenting recurring issues and troubleshooting steps.
- Monitor system performance and perform routine checks to ensure service level agreements (SLAs) are met.
- Participate in user training and knowledge-sharing sessions to improve software adoption and technical literacy.
Kualifikasi
- Bachelor’s Degree in Information Technology, Computer Science, or a related field.
- Full professional proficiency in Mandarin (spoken and written) is mandatory for this role.
- Minimum 1-2 years of experience in an IT Helpdesk, Service Desk, or Customer Support environment.
- Strong understanding of software support processes and incident management lifecycle.
- Excellent analytical and diagnostic skills with the ability to explain technical concepts to non-technical users.
- Demonstrated ability to multitask and prioritize effectively in a high-volume support environment.
- A proactive mindset with a focus on delivering excellent customer service and technical resolution.