Deskripsi Pekerjaan
Join Concentrix as a Helpdesk Support (Billing) professional and become the go-to expert for resolving advertiser billing inquiries. In this critical role, you'll directly impact customer satisfaction by handling invoice clarifications, payment method troubleshooting, and refund processing. You'll serve as the primary point of contact for advertisers navigating billing complexities, ensuring seamless payment experiences while maintaining compliance with financial protocols. This position offers an excellent opportunity to develop expertise in customer support systems while working in a dynamic, results-driven environment. If you're passionate about problem-solving and delivering exceptional service, this role provides a clear path for growth within the global outsourcing leader.
Tanggung Jawab
- Respond to and resolve billing-related inquiries from advertisers via multiple channels (phone, email, chat)
- Clarify invoice discrepancies and provide detailed explanations of billing statements
- Assist with payment method setup, updates, and troubleshooting credit/debit card issues
- Process refund requests and maintain accurate documentation of all financial interactions
- Collaborate with billing specialists to resolve complex account discrepancies
- Track and report recurring billing issues to improve service quality
- Adhere to SLAs for response time and resolution metrics
Kualifikasi
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service or billing support experience
- Strong verbal and written communication skills in English and Filipino
- Proficiency with CRM systems and billing software (SAP/Oracle experience a plus)
- Exceptional problem-solving abilities and attention to detail
- Ability to work independently while collaborating with cross-functional teams
- Basic knowledge of accounting principles and payment processing