Deskripsi Pekerjaan
Join UST Global, a certified Great Place To Work, as a Helpdesk Support Executive in Bayan Lepas, Penang. This is an excellent opportunity for tech-savvy professionals to deliver exceptional user support while growing their career in a dynamic ICT environment. You'll be at the forefront of resolving technical challenges across diverse systems, ensuring seamless operations for our organization. We offer competitive compensation, a collaborative work culture, and opportunities for professional development in one of Malaysia's premier tech hubs.
As a key member of our IT support team, you'll gain hands-on experience with enterprise-level systems while honing your problem-solving and customer service skills. UST Global is committed to fostering talent and providing a supportive workplace where innovation thrives. If you're passionate about technology and dedicated to delivering outstanding user experiences, this role offers the perfect platform to advance your career in IT support.
Tanggung Jawab
- Provide first-level technical support for hardware, software, and network issues
- Diagnose and resolve user problems via phone, email, and remote assistance
- Document and track all incidents using helpdesk management systems
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage user accounts, permissions, and access control systems
- Escalate complex technical issues to senior support staff
- Contribute to knowledge base articles and user documentation
- Monitor system performance and proactively address potential issues
Kualifikasi
- Diploma/Bachelor's degree in IT, Computer Science, or related field
- 1-2 years of experience in helpdesk or technical support role
- Strong knowledge of Windows OS, Microsoft Office, and common business applications
- Excellent communication skills with customer-focused mindset
- Ability to troubleshoot hardware, software, and network issues
- Experience with ITIL practices and service management tools
- Basic understanding of cybersecurity best practices
- Proven ability to work independently and in team environments