Deskripsi Pekerjaan
Are you a tech-savvy professional looking to kickstart your career with a global leader in customer experience? TTEC is seeking a dedicated Helpdesk Support Specialist to join our dynamic IT team in Quezon City. In this role, you will be the backbone of our technical operations, ensuring that our internal end-users have the tools and support they need to succeed.
You will be responsible for providing high-level technical assistance, managing workstation configurations, and ensuring that our hardware and software systems remain at peak performance. If you are passionate about troubleshooting, enjoy solving complex technical challenges, and thrive in a fast-paced environment, we want to meet you.
At TTEC, we believe in fostering talent and providing clear pathways for career growth. You will have the opportunity to work with cutting-edge technologies and collaborate with a diverse team of IT professionals. Apply today to help us drive excellence through technology!
Tanggung Jawab
- Provide timely and effective technical support for end-users across various desktop systems and workstations.
- Execute seamless workstation setups, including hardware provisioning and software installation.
- Perform regular system maintenance, including hardware upgrades and software patches to ensure security and efficiency.
- Troubleshoot and resolve connectivity issues, peripheral malfunctions, and application errors reported via the ticketing system.
- Manage inventory of IT assets and maintain accurate documentation of equipment assignments.
- Collaborate with infrastructure teams to escalate complex issues and participate in system implementation projects.
- Ensure compliance with internal IT security policies and data protection standards during all support interactions.
Kualifikasi
- Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent professional experience).
- Minimum of 1-2 years of experience in a Helpdesk or Technical Support role.
- Proficiency in Windows and/or macOS operating systems, including troubleshooting and administrative tasks.
- Solid understanding of networking concepts (TCP/IP, DNS, DHCP) and hardware maintenance.
- Strong problem-solving skills with a customer-centric approach to support.
- Excellent verbal and written communication skills to effectively assist users at all technical levels.
- Ability to work independently as well as within a team in a high-pressure, service-oriented environment.
- Relevant certifications (e.g., CompTIA A+, ITIL, or Microsoft Certified) are highly preferred.