Deskripsi Pekerjaan
Join Concentrix as a Helpdesk Support Specialist and become an essential part of our global customer service team. We are seeking a highly motivated professional to deliver real-time assistance to advertisers across diverse markets. In this non-voice, night shift role, you will be the first point of contact for resolving technical issues, ensuring seamless digital experiences for our clients.
As a Helpdesk Support Specialist, you will leverage your problem-solving skills to troubleshoot and resolve technical inquiries efficiently. This position offers a unique opportunity to develop your expertise in digital advertising technologies while working in a dynamic, fast-paced environment. The night shift schedule provides flexibility for those who prefer working during non-traditional hours.
Concentrix values innovation, collaboration, and continuous learning. We offer comprehensive training programs to help you excel in your role and advance your career in the IT support field. Join our team and make a meaningful impact on the digital advertising landscape while developing valuable technical skills that will serve you throughout your professional journey.
Tanggung Jawab
- Provide non-voice technical support to advertisers across global markets
- Troubleshoot and resolve technical issues related to digital advertising platforms
- Document all interactions and resolutions in the company's CRM system
- Maintain high customer satisfaction through timely and effective problem resolution
- Collaborate with team members to share knowledge and best practices
- Follow established procedures and protocols for issue escalation
- Continuously update knowledge of new technologies and features
- Meet or exceed performance metrics related to response time and resolution rates
Kualifikasi
- High school diploma or equivalent; college degree in IT or related field preferred
- Previous experience in technical support or customer service role
- Strong problem-solving abilities and attention to detail
- Excellent written communication skills for non-voice interactions
- Ability to work independently and as part of a team
- Proficiency with basic computer systems and software
- Comfortable working night shift hours
- Ability to remain calm and professional under pressure