Deskripsi Pekerjaan
Join Concentrix as a Helpdesk Support Specialist and become part of a dynamic team dedicated to delivering exceptional support to global advertisers. In this role, you will be at the forefront of digital advertising operations, providing expert technical assistance and customer service to ensure our clients' success.
You will handle ticketing systems efficiently, resolving advertiser queries related to billing, campaign performance, and technical issues. Your ability to diagnose problems quickly and provide accurate solutions will directly impact client satisfaction and retention.
This is an excellent opportunity for professionals looking to grow in the fast-paced world of digital marketing and advertising technology. You will collaborate with cross-functional teams, including sales, product, and engineering, to deliver seamless support experiences.
At Concentrix, we value continuous learning and development. You will receive comprehensive training on our proprietary systems and industry best practices, equipping you with the skills needed to excel in this rewarding career.
Tanggung Jawab
- Manage and resolve support tickets for global advertisers in a timely manner
- Provide expert assistance on billing inquiries, account configurations, and campaign optimizations
- Troubleshoot technical issues related to digital advertising platforms and tools
- Escalate complex cases to appropriate teams while maintaining clear communication with clients
- Document all interactions and solutions in the ticketing system for knowledge base development
- Collaborate with product and engineering teams to improve support processes
- Meet performance metrics including response time, resolution rate, and customer satisfaction
- Participate in training sessions and continuous improvement initiatives
Kualifikasi
- Bachelor's degree in Information Technology, Computer Science, or related field
- Minimum 1 year of experience in helpdesk, customer support, or technical support roles
- Familiarity with ticketing systems such as Zendesk, Freshdesk, or ServiceNow
- Basic understanding of digital advertising concepts and metrics
- Excellent problem-solving skills and attention to detail
- Strong verbal and written communication skills in English
- Ability to work in a fast-paced environment and manage multiple priorities
- Willingness to work in Makati City, Metro Manila