Deskripsi Pekerjaan
Join the dynamic team at Jigger & Pony Group as a Hospitality Associate / Host, where you'll be the cornerstone of our guest experience. As a front-of-house ambassador, you'll create memorable moments by delivering exceptional service and maintaining an inviting atmosphere. Your passion for hospitality will shine as you welcome guests, anticipate their needs, and ensure seamless dining experiences that keep visitors returning. This role offers a unique opportunity to grow your career in Singapore's vibrant hospitality scene while being part of a team that values excellence and innovation.
We're seeking individuals who thrive in fast-paced environments and possess a genuine love for creating positive guest interactions. You'll collaborate closely with service teams to maintain operational efficiency, uphold our brand standards, and contribute to a culture of exceptional service. If you're a people person with a flair for detail and a commitment to exceeding expectations, this is your chance to shine in a rewarding hospitality position.
Tanggung Jawab
- Greet and welcome guests promptly with warm, professional demeanor
- Manage reservations and seating arrangements efficiently to optimize table turnover
- Provide detailed menu information and recommendations to enhance guest satisfaction
- Coordinate with service teams to ensure seamless order processing and delivery
- Address guest inquiries and resolve concerns promptly with a solutions-oriented approach
- Uphold cleanliness and organization standards in all front-of-house areas
- Contribute to team success by supporting colleagues during peak hours
- Implement upselling strategies to enhance guest experience and revenue
Kualifikasi
- Minimum 1 year experience in customer service or hospitality role preferred
- Exceptional communication and interpersonal skills with a service-oriented mindset
- Strong organizational abilities with attention to detail in fast-paced settings
- Ability to multitask effectively while maintaining composure during peak hours
- Positive attitude and passion for creating memorable guest experiences
- Basic knowledge of food and beverage operations is advantageous
- Flexibility to work evenings, weekends, and public holidays
- Team player with collaborative spirit and willingness to learn