Deskripsi Pekerjaan
Are you a dedicated hospitality professional looking for a flexible work environment? Kalido Hospitality Group is seeking a detail-oriented Hospitality Host to join our growing team. In this pivotal role, you will serve as the voice of our brand, ensuring every guest interaction is met with warmth and efficiency.
You will manage a diverse range of responsibilities, from handling incoming reservations and guest inquiries via email and phone to coordinating service requests. We pride ourselves on delivering world-class service, and we are looking for someone who embodies this standard. This is a full-time remote position, perfect for those who excel in a self-directed environment while maintaining high communication standards.
Tanggung Jawab
- Manage and process hotel reservations, room assignments, and modifications efficiently.
- Respond promptly to guest emails, phone calls, and chat messages to ensure satisfaction.
- Coordinate with housekeeping, maintenance, and front-of-house teams to fulfill guest requests.
- Handle and resolve guest complaints or special requests with professionalism and empathy.
- Maintain accurate guest profiles and history records within the property management system.
- Assist in upselling room types and amenities to maximize revenue.
Kualifikasi
- At least 1-2 years of experience in hospitality, customer service, or hotel reservations.
- Excellent written and verbal communication skills in English.
- Proficient in using MS Office Suite and property management software (e.g., Opera, EasyHotel).
- Strong problem-solving skills and the ability to remain calm under pressure.
- Must have a stable high-speed internet connection and a dedicated workspace.