Deskripsi Pekerjaan
Join our dynamic hospitality team as a Hospitality Staff member and contribute to creating exceptional guest experiences in Jakarta's vibrant tourism sector. This full-time position offers a competitive salary and the opportunity to work within Indonesia's growing hospitality industry. As a key team player, you'll ensure seamless operations while maintaining our commitment to excellence in service delivery. Our ideal candidate thrives in fast-paced environments and possesses a genuine passion for customer satisfaction. This role provides hands-on experience in guest relations, facility management, and operational coordination within a reputable establishment. If you're seeking a rewarding career path with growth opportunities in Jakarta's bustling hospitality scene, this position offers the perfect platform to develop your professional skills while contributing to memorable guest experiences.
Tanggung Jawab
- Deliver exceptional customer service to all guests with professionalism and cultural sensitivity
- Manage check-in/check-out procedures and handle guest inquiries efficiently
- Maintain cleanliness and operational standards throughout facility areas
- Coordinate with housekeeping, maintenance, and food service departments
- Assist with reservation management and booking systems
- Resolve guest complaints promptly and escalate complex issues appropriately
- Participate in training programs to enhance service quality
Kualifikasi
- High school diploma or equivalent hospitality certification
- Minimum 1 year experience in customer service or hospitality roles
- Strong communication skills in Bahasa Indonesia and basic English
- Proficiency in reservation management software and office applications
- Ability to work flexible hours including weekends and holidays
- Attention to detail and problem-solving abilities
- Valid food handling certification preferred
- Positive attitude with commitment to team collaboration