Deskripsi Pekerjaan
Join PT Dwimuria Investama Properti as a Hospitality Supervisor and lead our dynamic team in delivering exceptional guest experiences. This pivotal role requires a dedicated professional to oversee daily operations across our hotel and apartment hospitality services, ensuring seamless execution of all activities while maintaining the highest industry standards. You will be instrumental in optimizing operational efficiency, implementing service excellence protocols, and driving continuous improvement initiatives. The ideal candidate will thrive in a fast-paced environment, combining strategic oversight with hands-on team leadership to create memorable stays for our diverse clientele. This position offers an exciting opportunity to shape the future of hospitality in Jakarta while advancing your career within a reputable property management firm.
Tanggung Jawab
- Supervise daily operations of hotel and apartment hospitality departments
- Ensure compliance with service quality standards and brand guidelines
- Manage staff scheduling, training, and performance evaluation
- Coordinate cross-departmental activities for seamless guest experiences
- Resolve guest inquiries and complaints with prompt, effective solutions
- Monitor resource allocation and inventory management
- Implement health and safety protocols across all hospitality operations
- Prepare operational reports and improvement recommendations
Kualifikasi
- Minimum 2 years of supervisory experience in hospitality sector
- Strong leadership and team management capabilities
- Excellent communication and problem-solving skills
- Knowledge of hospitality operations and industry best practices
- Ability to work efficiently in high-pressure environments
- Proficiency in hospitality management software systems
- Relevant certification in hospitality management preferred
- Fluency in English and Bahasa Indonesia