Deskripsi Pekerjaan
Join our dynamic hospitality team as a Hospitality Supervisor and become the cornerstone of exceptional guest experiences. In this pivotal role, you'll ensure all services run flawlessly according to our company's Standard Operating Procedures while leading a high-performing team to exceed customer expectations. You'll oversee daily operations, maintain service excellence standards, and implement innovative solutions that enhance guest satisfaction and operational efficiency. This position offers the opportunity to drive team performance through mentorship, process optimization, and proactive problem-solving in a fast-paced environment.
As the Hospitality Supervisor, you'll serve as the vital link between management and frontline staff, ensuring seamless communication and alignment with organizational goals. Your expertise will be crucial in maintaining brand consistency, managing service quality, and fostering a positive work culture that attracts top talent. If you're passionate about delivering outstanding hospitality and possess strong leadership skills, we invite you to apply and contribute to our commitment to excellence in Jakarta's vibrant hospitality scene.
Tanggung Jawab
- Supervise daily hospitality operations to ensure compliance with company standards and service protocols
- Lead, train, and motivate staff to deliver exceptional guest experiences
- Monitor service quality and implement corrective actions for performance gaps
- Manage inventory control and resource allocation for operational efficiency
- Resolve customer complaints and implement solutions to prevent recurrence
- Coordinate with cross-functional teams to ensure seamless service delivery
- Conduct regular staff evaluations and provide constructive feedback
- Ensure adherence to safety, hygiene, and regulatory standards
Kualifikasi
- Minimum 3 years of experience in hospitality supervision or management role
- Proven track record of leading teams and achieving performance targets
- Strong knowledge of Standard Operating Procedures in hospitality services
- Excellent communication and interpersonal skills with diverse stakeholders
- Ability to multitask and make decisions under pressure
- Proficiency in hospitality management software and systems
- Certification in hospitality management or related field preferred
- Fluency in English and Bahasa Indonesia