Deskripsi Pekerjaan
Are you a vibrant, professional, and service-oriented individual looking to kickstart your career in the prestigious hospitality industry? PT Riviera Hospitality Group is currently seeking a dynamic Host/Hostess to join our expanding team in the beautiful region of Badung, Bali.
As the first point of contact for our guests, you will play a crucial role in shaping their overall experience. We are looking for a natural people-person who thrives in a fast-paced environment and is committed to delivering excellence. At PT Riviera Hospitality Group, we pride ourselves on fostering a supportive workplace culture where hard work is recognized, fast learning is encouraged, and your professional growth is our priority. If you are ready to be the face of our brand and contribute to our guest satisfaction, we want to hear from you.
We offer a competitive salary package, a comfortable working environment, and extensive opportunities for career advancement within our hospitality group. Join us today and grow with a team that values your talent.
Tanggung Jawab
- Warmly welcome guests upon arrival and manage the check-in/seating process with efficiency and professionalism.
- Maintain a comprehensive knowledge of the establishment's offerings, menus, and daily promotions to assist guests effectively.
- Manage reservation systems and handle incoming inquiries via phone or email with clear communication.
- Ensure the entrance and reception areas remain clean, organized, and inviting at all times.
- Coordinate seamlessly with service staff to manage guest flow and table turnover during peak operational hours.
- Handle guest feedback or concerns with a calm, helpful, and solution-oriented approach.
- Uphold the highest standards of grooming and hospitality etiquette as defined by PT Riviera Hospitality Group.
Kualifikasi
- Minimum High School Diploma (SMA/SMK) or equivalent in Hospitality/Tourism management.
- Proven experience in a customer-facing or front-of-house role is highly preferred.
- Strong command of the English language (both verbal and written) is essential for effective guest interaction.
- Outstanding interpersonal skills with a friendly, outgoing, and professional demeanor.
- Ability to work well under pressure and maintain composure in a fast-paced environment.
- Flexible availability, including weekends, public holidays, and rotating shifts as required by the business.
- A proactive "can-do" attitude with a genuine passion for providing exceptional guest service.