Deskripsi Pekerjaan
Join the vibrant team at Bambu Fitness Bali as our next Host Receptionist and be the welcoming face of our premium wellness community. We are seeking a warm, energetic, and detail-oriented individual who takes pride in delivering exceptional hospitality. In this pivotal role, you will serve as the first point of contact for our members and guests, ensuring their experience is seamless, positive, and memorable from the moment they arrive.
As the heart of our operations, you will manage front desk activities, assist with membership inquiries, and coordinate facility services to ensure a high standard of service. We believe in rewarding our team members, which is why you will enjoy an exclusive free fitness membership to kickstart your own wellness journey with us. If you are passionate about fitness, hospitality, and looking for an exciting opportunity in the heart of Bali, we invite you to apply today and grow your career with us.
Tanggung Jawab
- Greet and welcome all guests and members with a warm, professional, and friendly demeanor upon arrival.
- Manage front desk operations, including answering phone calls, responding to emails, and addressing member inquiries promptly.
- Assist new members with the sign-up process and provide a comprehensive orientation on our facilities, classes, and amenities.
- Coordinate and schedule personal training sessions, fitness classes, and special events for members.
- Handle cash handling, process membership renewals, and manage billing inquiries accurately and efficiently.
- Maintain a clean, organized, and visually appealing reception area and lobby environment.
- Resolve member complaints or issues with a proactive approach to ensure high levels of customer satisfaction and retention.
Kualifikasi
- Previous experience in hospitality, guest services, or front desk reception is highly preferred.
- Excellent communication and interpersonal skills, with the ability to interact fluently in English.
- Proficiency in using computer applications, POS systems, and membership management software.
- Strong customer service orientation with a genuine passion for helping others.
- Ability to work flexible hours, including weekends, evenings, and public holidays as required.
- High school diploma or equivalent qualification is required.
- An energetic personality and a keen interest in fitness and wellness are a plus.