Deskripsi Pekerjaan
Are you a warm, energetic professional with a passion for world-class hospitality? Brett Hospitality Group is seeking a dedicated Hostess to join our prestigious venue in the heart of Kuta Selatan, Bali. As the first point of contact for our guests, you will play a pivotal role in delivering an unforgettable dining or lounge experience.
We pride ourselves on creating an environment where every guest feels welcomed and valued. In this role, you will be responsible for managing the guest flow, facilitating reservations, and ensuring our high standards of service are maintained from the moment guests arrive until they depart. We offer a supportive team culture, competitive compensation, complimentary staff meals, and excellent opportunities for career advancement within our expanding group of hospitality venues.
Tanggung Jawab
- Warmly greet and welcome every guest upon arrival with a professional and friendly demeanor.
- Manage the floor plan and guest seating to ensure efficient service flow throughout the shift.
- Handle incoming reservation inquiries via phone, email, or walk-ins with high accuracy.
- Maintain a clean, organized, and inviting entrance and reception area at all times.
- Assist the service team in monitoring guest satisfaction and addressing immediate needs or feedback.
- Coordinate with management regarding VIP arrivals or special event requirements.
- Adhere to all health, safety, and hygiene standards defined by the group.
Kualifikasi
- Minimum of 1 year of experience in a hostess, front-of-house, or customer service role within the hospitality industry.
- Excellent verbal communication skills in English and Bahasa Indonesia.
- Well-groomed appearance with a positive, professional, and service-oriented attitude.
- Ability to remain calm and efficient under pressure during peak operational hours.
- Strong organizational skills and attention to detail.
- Proficiency in basic hospitality reservation software is an advantage.
- Willingness to work flexible shifts, including weekends and public holidays.