Deskripsi Pekerjaan
Join the Brett Hospitality Group as a Hostess Supervisor and become a key player in delivering exceptional guest experiences at one of Bali's premier hospitality destinations. We are seeking a dynamic and experienced individual to lead our front-of-house team with professionalism and excellence.
As a Hostess Supervisor, you will oversee daily operations, manage staff performance, and ensure that every guest receives a warm and efficient welcome. Your role is critical in setting the tone for our guests' experience, from the moment they arrive until they are seated. You will work closely with the restaurant management team to maintain high standards of service and address any guest concerns promptly.
Our ideal candidate is a natural leader with a passion for hospitality and a proven track record in supervising front-of-house operations. If you are detail-oriented, possess excellent communication skills, and thrive in a fast-paced environment, we encourage you to apply and be part of our continued success.
Tanggung Jawab
- Supervise and coordinate hostess staff activities, including scheduling, training, and performance management
- Ensure the hostess station maintains high standards of cleanliness and organization
- Greet and seat guests promptly while managing waiting lists efficiently
- Handle guest inquiries and resolve complaints with professionalism and tact
- Collaborate with kitchen and serving staff to optimize table turnover and service flow
- Monitor restaurant occupancy and adjust staffing as needed
- Implement new service standards to enhance guest satisfaction
Kualifikasi
- Previous supervisory experience in hospitality, preferably in restaurant/hotel settings
- Strong leadership and interpersonal skills to motivate teams effectively
- Excellent communication and customer service skills
- Ability to remain calm and efficient in high-pressure environments
- Knowledge of restaurant operations and front-of-house procedures
- Proficiency with reservation systems and POS software
- Flexibility to work evenings, weekends, and holidays