Deskripsi Pekerjaan
Are you a detail-oriented professional with a passion for hospitality excellence? Marriott International is seeking a dedicated Hotel Cleanliness Supervisor to join our team in Manila. In this pivotal role, you will be the guardian of our guest experience, ensuring that every corner of our property reflects the world-class standards that define the Marriott brand.
As a Cleanliness Supervisor, you will lead by example, mentoring our housekeeping team and conducting rigorous inspections to maintain our reputation for impeccable cleanliness. You will play a vital role in operational efficiency, coordinating closely with the front office and maintenance teams to ensure guest satisfaction from the moment they check in. If you thrive in a fast-paced environment and take pride in delivering a flawless guest experience, we want to hear from you.
Tanggung Jawab
- Perform thorough inspections of guest rooms, corridors, and public areas post-cleaning to ensure adherence to brand sanitation standards.
- Generate and analyze daily sold-room reports to prioritize cleaning workflows and staffing needs.
- Provide real-time coaching and constructive feedback to housekeeping staff to maintain performance excellence.
- Act as the primary point of contact for resolving cleanliness-related guest inquiries or issues promptly.
- Monitor inventory levels for cleaning supplies and linens, reporting shortages to management.
- Collaborate with the engineering/maintenance department to report and track repairs needed in guest rooms.
- Ensure all safety and security protocols, including key control and chemical handling, are followed consistently.
Kualifikasi
- Proven experience in a housekeeping supervisory or senior team lead role, preferably in a hotel or hospitality setting.
- Strong knowledge of professional cleaning techniques, sanitation standards, and safety regulations.
- Exceptional attention to detail with the ability to spot imperfections that others might overlook.
- Strong organizational and time-management skills, with the ability to manage multiple priorities effectively.
- Excellent verbal and written communication skills in English and Filipino.
- Ability to work flexible hours, including weekends, holidays, and rotating shifts.
- Proficiency in basic property management systems (PMS) and reporting software.