Deskripsi Pekerjaan
Join a leading hospitality team as a Hotel Front Desk professional in the heart of Singaporeās Central Region. In this role, you will be the first point of contact for guests, delivering exceptional customer service and ensuring a seamless checkāin and checkāout experience. You will handle reservations, process payments, and provide accurate information about hotel facilities and local attractions, contributing to a positive guest impression and repeat business.
Working in a dynamic, fastāpaced environment, you will collaborate with housekeeping, concierge, and food & beverage teams to coordinate guest requests, resolve any issues promptly, and maintain a tidy front desk area. The position requires rotating shifts across a fiveāday week, offering you a varied schedule and the opportunity to develop a broad skill set within a prestigious listed multinational leisure company.
What we offer:
- Competitive base salary up to $3,500, plus AWS and overtime pay.
- Comprehensive training and career development pathways.
- Dynamic team culture with opportunities for growth.
Ideals Recruitment partners with a wellāknown listed MNC in the leisure sector, providing stability and attractive employee benefits. You will enjoy a supportive work environment that values teamwork, professionalism, and continuous improvement. This is an excellent opportunity for individuals who thrive in customerāfacing roles and are eager to advance their careers in hospitality.
Tanggung Jawab
- Greet guests warmly and professionally upon arrival, ensuring a positive first impression.
- Process guest checkāin and checkāout procedures accurately, including room assignments and payment processing.
- Handle reservations through the property management system and manage walkāin requests.
- Respond to guest inquiries, provide information on hotel services, facilities, and local attractions.
- Coordinate with housekeeping, concierge, and other departments to fulfill guest requests and resolve issues promptly.
- Maintain the front desk area in a clean, organized manner and restock supplies as needed.
- Process cash, credit card, and foreign currency transactions, ensuring compliance with company policies.
Kualifikasi
- Previous experience in a hotel front desk, reception, or customer service role is preferred.
- Strong verbal and written communication skills in English; additional languages such as Mandarin are advantageous.
- Proficiency in using property management software and Microsoft Office applications.
- Ability to work rotating shifts, including weekends and public holidays.
- Excellent problemāsolving skills and a calm demeanor under pressure.
- Team player with a proactive attitude and willingness to learn.
- Presentable appearance and professional grooming standards.