Deskripsi Pekerjaan
Are you a people person with a passion for hospitality? Star Hotel in Tawau is looking for a vibrant and professional Hotel Front Desk Clerk to join our guest services team. As the first point of contact for our guests, you will play a pivotal role in ensuring a memorable stay by providing exceptional service from check-in to check-out.
In this role, you will be the face of our hotel, managing reservations, handling inquiries, and ensuring that every guest feels welcomed and valued. We are looking for an individual who is organized, friendly, and capable of maintaining composure in a fast-paced environment. If you are looking to build a rewarding career in the hospitality industry, this is the perfect opportunity to develop your skills in a supportive and dynamic workplace.
Tanggung Jawab
- Warmly greet and check-in guests, ensuring all registration processes are handled accurately and efficiently.
- Manage the front desk reception area, including answering telephone inquiries and handling guest requests.
- Process reservations, cancellations, and modifications through our hotel management system.
- Coordinate with housekeeping and maintenance teams to ensure rooms are ready and guest needs are met.
- Handle guest check-outs and process payments while maintaining high accuracy in cashiering duties.
- Provide local tourism information, directions, and recommendations to enhance the guest experience.
- Resolve minor guest complaints with professionalism and empathy to ensure total customer satisfaction.
Kualifikasi
- Minimum SPM or equivalent education; Diploma in Hospitality or Tourism is an advantage.
- Previous experience in a customer service, retail, or front-desk role is highly desirable.
- Strong interpersonal skills and a friendly, helpful demeanor.
- Excellent verbal communication skills in both Malay and English; proficiency in other languages is a plus.
- Basic computer literacy and comfort using hotel booking software or office applications.
- Ability to work shifts, including weekends and public holidays as required by hotel operations.
- Strong attention to detail and ability to multitask effectively.