Deskripsi Pekerjaan
Are you a hospitality professional with a passion for delivering exceptional guest experiences? We are currently seeking a motivated and personable Hotel Front Desk Officer to join our team in the vibrant heart of Kuala Lumpur City Centre. In this role, you will be the first point of contact for our international and local guests, playing a pivotal role in shaping their stay from arrival to departure.
We pride ourselves on offering a supportive work environment, competitive remuneration, and genuine opportunities for career progression within the hospitality sector. If you possess a friendly demeanor, excellent communication skills, and a commitment to service excellence, we want to hear from you.
Tanggung Jawab
- Warmly welcome guests during check-in and manage the seamless check-out process.
- Handle incoming calls, guest inquiries, and reservation requests with professionalism and efficiency.
- Maintain accurate guest records and handle administrative tasks using our property management system.
- Coordinate with housekeeping and maintenance teams to ensure guest rooms are ready and up to standards.
- Provide local recommendations and concierge services to enhance the guest experience in Kuala Lumpur.
- Manage guest complaints or concerns promptly, ensuring a positive resolution.
- Process payments and maintain cash drawer accuracy during shifts.
Kualifikasi
- Minimum SPM or Diploma in Hospitality, Tourism, or a related field.
- At least 1-2 years of experience in a front office or customer service role.
- Proficiency in English and Bahasa Malaysia; ability to speak additional languages is a distinct advantage.
- Strong interpersonal skills with a service-oriented mindset.
- Ability to work rotating shifts, including weekends and public holidays.
- Basic computer literacy and familiarity with hotel booking software.
- A well-groomed professional appearance and a positive attitude.