Deskripsi Pekerjaan
Are you a passionate hospitality professional looking for an exciting opportunity? We are seeking a dedicated Hotel Front Desk Officer to join our prestigious team in Sentosa. As part of a top global hospitality company, you will be at the heart of guest relations, ensuring every visitor has a memorable experience. We offer a dynamic work environment in stunning 4–5 star settings, along with comprehensive staff benefits and clear pathways for career advancement. If you thrive in a fast-paced environment and possess a warm demeanor, we want to hear from you.
Tanggung Jawab
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Check guests in and out efficiently and accurately using the hotel management system.
- Handle all incoming inquiries via phone, email, and in-person regarding hotel facilities and local attractions.
- Manage front desk operations, including answering calls, managing correspondence, and maintaining logs.
- Resolve guest complaints or issues promptly and professionally to ensure high satisfaction.
- Assist in the organization and maintenance of the reception area to uphold a professional standard.
- Process payments and handle financial transactions securely and in compliance with company policies.
Kualifikasi
- Minimum 1–2 years of experience in a front desk or guest service role within the hospitality industry.
- Strong interpersonal and communication skills with a focus on customer service.
- Fluency in English (Mandarin proficiency is a strong advantage).
- Professional appearance and grooming standards are essential.
- Ability to work flexible shifts, including weekends, evenings, and public holidays.
- Proficiency in MS Office applications and hotel Property Management Systems (PMS).
- A genuine passion for delivering exceptional guest experiences.