Deskripsi Pekerjaan
Join our premier hospitality team in Bali as Hotel Manager and lead the delivery of extraordinary guest experiences. In this pivotal role, you'll be the driving force behind maintaining exceptional service standards while optimizing operational excellence. You'll oversee all aspects of hotel operations, from team leadership to guest satisfaction initiatives, ensuring our property remains a benchmark for luxury hospitality in Indonesia's most sought-after destination. This position offers the unique opportunity to shape our service culture while advancing your career in one of the world's most vibrant tourism markets.
As Hotel Manager, you'll implement strategic initiatives to enhance guest loyalty, drive revenue growth, and maintain impeccable property standards. Your leadership will directly impact our reputation for excellence, creating memorable stays that exceed expectations. If you're a results-driven hospitality professional passionate about Bali's tourism industry and committed to delivering world-class service, we invite you to apply.
Tanggung Jawab
- Oversee daily hotel operations ensuring exceptional guest service standards across all departments
- Lead, mentor, and develop hotel staff through effective training and performance management
- Implement strategic initiatives to enhance guest satisfaction and loyalty programs
- Manage budgetary controls, financial performance, and operational efficiency
- Coordinate with maintenance, housekeeping, and food & beverage teams for seamless operations
- Handle guest inquiries and resolve complaints with professionalism and discretion
- Ensure compliance with safety, health, and regulatory standards
- Analyze market trends and competitive landscape to drive business growth
Kualifikasi
- Bachelor's degree in Hospitality Management or related field (Master's preferred)
- Minimum 5+ years progressive experience in hotel management, including 2+ years in leadership roles
- Proven track record of exceeding revenue targets and guest satisfaction metrics
- Strong proficiency in PMS systems and hospitality software (Opera, Fidelio)
- Fluency in English and Bahasa Indonesia; additional languages considered advantageous
- Exceptional leadership, communication, and problem-solving skills
- Deep understanding of Bali tourism market and international guest expectations
- Valid hospitality management certifications (AHLEI, etc.)