Deskripsi Pekerjaan
Are you an experienced, strategic hospitality leader with a proven track record of driving operational excellence and guest satisfaction? DL Public Relations is searching for a high-caliber, dynamic Hotel Operations Manager / Hotel CEO (Mandarin Speaker) to oversee and elevate the operations of an exclusive, prestigious luxury resort property located in the beautiful destination of Bali.
In this executive leadership role, you will assume full responsibility for the property's operational success, strategic commercial growth, and day-to-day management. You will directly manage all core departmentsâincluding Front Office, Food & Beverage, Housekeeping, Finance, Security, and Guest Relationsâensuring they deliver world-class service standards consistently. Given our key market demographics and international VIP clientele, professional fluency in Mandarin is highly essential to foster high-level relationship management, facilitate smooth communication, and drive partner collaborations.
This is a rare opportunity for a visionary hotelier who thrives in a fast-paced, high-end environment and is dedicated to crafting unforgettable guest experiences. We offer a highly competitive executive compensation package of $6,000 to $8,000 USD per month, comprehensive benefits, housing allowance, and a stunning working environment in one of the worldâs premier tropical paradises.
Tanggung Jawab
- Direct and oversee all daily resort operations, maintaining the highest standards of luxury hospitality and guest satisfaction.
- Develop, implement, and monitor annual budgets, financial plans, and strategic operational goals to maximize profitability.
- Act as the primary high-level liaison for Mandarin-speaking guests, corporate clients, and international VIP stakeholders.
- Lead, mentor, and inspire a diverse team of department heads, fostering a culture of professional excellence and continuous development.
- Ensure strict compliance with local hospitality regulations, health and safety protocols, and corporate quality audits.
- Drive sales, marketing, and public relations initiatives in collaboration with key stakeholders to boost resort occupancy and brand awareness.
- Analyze guest feedback and operational metrics to implement proactive service recovery strategies and quality improvements.
Kualifikasi
- Bachelor's degree in Hospitality Management, Business Administration, or a related field; a Masterâs degree (MBA) is highly preferred.
- Minimum of 5â8 years of senior leadership experience as a General Manager, Hotel Manager, or Director of Operations in 5-star luxury hotels or resorts.
- Native or professional fluency in both Mandarin and English (written and verbal) is strictly required.
- Proven track record of managing substantial hotel budgets, driving RevPAR, and executing successful GOP strategies.
- Strong leadership capabilities with a hands-on approach to training, motivating, and managing multinational teams.
- Excellent interpersonal, public relations, and cross-cultural communication skills.
- Flexibility to work variable hours, including weekends and holidays, as required by luxury resort operations.