Deskripsi Pekerjaan
Join Our Team at Inn De Avenida as Hotel Operations Staff!
Are you passionate about creating memorable experiences for guests? Inn De Avenida, a charming hotel located in the vibrant heart of Makati City, is seeking dedicated and enthusiastic Hotel Operations Staff to join our growing team. We pride ourselves on delivering exceptional service and a welcoming atmosphere for all our visitors. This is a fantastic opportunity for individuals looking to build a career in the dynamic hospitality and tourism industry.
As Hotel Operations Staff, you will be a vital part of our daily operations, ensuring every guest enjoys a comfortable and seamless stay. You'll be involved in various aspects of hotel management, from front-of-house guest interactions to supporting behind-the-scenes services. We are looking for proactive team players with a keen eye for detail and a genuine desire to provide outstanding customer satisfaction. If you thrive in a fast-paced environment and love making people feel at home, we encourage you to apply!
Inn De Avenida offers a supportive work environment, opportunities for professional development, and the chance to be part of a team committed to excellence. Elevate your career in hospitality with us in one of Metro Manila's most bustling cities.
Tanggung Jawab
- Warmly greet and assist guests upon arrival and departure, handling check-in and check-out procedures efficiently.
- Respond promptly and courteously to guest inquiries, requests, and concerns, ensuring a high level of customer satisfaction.
- Manage hotel reservations, process payments, and maintain accurate guest records.
- Coordinate closely with housekeeping, maintenance, and food & beverage departments to ensure seamless service delivery.
- Maintain cleanliness and orderliness of the lobby, front desk, and common hotel areas.
- Provide guests with information about hotel services, local attractions, and transportation options.
- Handle guest luggage and other personal belongings with care, assisting as needed.
- Resolve minor guest issues and escalate complex problems to management when necessary.
Kualifikasi
- High School Diploma or equivalent; a degree or certificate in Hospitality Management is a plus.
- Proven experience in a customer service or hospitality role, preferably within a hotel setting. Fresh graduates with relevant internships are encouraged to apply.
- Excellent verbal and written communication skills in English and Filipino.
- Strong interpersonal skills with a friendly, professional, and positive demeanor.
- Ability to work flexible shifts, including weekends, holidays, and evenings as required.
- Proficiency in basic computer applications and the ability to learn hotel management software.
- Exceptional attention to detail and strong problem-solving abilities.
- Ability to work effectively both independently and as part of a team in a fast-paced environment.