Deskripsi Pekerjaan
Are you a warm, professional, and detail-oriented individual looking to start or advance your career in the hospitality industry? We are seeking a dedicated Hotel Receptionist to join our welcoming team in the vibrant area of Nusa Idaman, Iskandar Puteri. As the first point of contact for our guests, you will play a crucial role in creating a memorable, seamless, and comfortable experience from the moment they arrive until their departure.
We pride ourselves on offering a supportive work environment where hospitality excellence is at the forefront of everything we do. If you have a passion for customer service, enjoy interacting with diverse groups of people, and thrive in an environment that values efficiency and friendliness, we would love to hear from you. This position offers a competitive salary, regular allowances, and the opportunity to grow your professional skills within a dynamic team setting.
Tanggung Jawab
- Greet and register guests upon arrival, ensuring a warm and professional welcome.
- Manage room bookings, cancellations, and inquiries via phone, email, and walk-ins.
- Coordinate with housekeeping and maintenance teams to ensure rooms are prepared to company standards.
- Maintain accurate guest records and handle administrative duties including check-ins, check-outs, and payments.
- Provide guests with local information, directions, and recommendations for tourist attractions in Johor.
- Handle guest feedback and resolve any issues or complaints promptly and professionally.
- Maintain the cleanliness and professional appearance of the reception area at all times.
Kualifikasi
- Minimum SPM or Diploma in Hospitality, Tourism, or a related field.
- Previous experience in a hotel, customer service, or administrative role is preferred.
- Excellent communication skills in English and Bahasa Malaysia; additional languages are a significant advantage.
- Strong problem-solving abilities and a calm demeanor under pressure.
- Proficiency in basic computer applications, including Microsoft Office and hotel booking software.
- Highly organized with a focus on attention to detail and guest satisfaction.
- Willingness to work flexible hours, including weekends and public holidays as required.