Deskripsi Pekerjaan
Are you passionate about delivering outstanding customer experiences? Join TTEC as a Hotel Reservation Account in the vibrant city of Santa Rosa, Laguna, and become a key player in our growing team. In this role, you will handle inbound reservation inquiries, process bookings accurately, and ensure every customer interaction is smooth and memorable.
You’ll report directly to the team leader and contribute to the overall success of the customer experience and the team’s performance targets. This is a fantastic opportunity for individuals who thrive in a fast-paced, customer‑centric environment, offering a competitive salary of up to PHP 27,000 per month plus additional benefits.
TTEC is committed to your professional growth, providing ongoing training, a supportive work environment, and clear career advancement paths. You’ll collaborate with diverse teams, learn about hotel industry best practices, and develop skills that are highly valued in the BPO sector.
If you have excellent communication skills, a problem‑solving mindset, and the ability to manage multiple tasks efficiently, we’d love to hear from you. Apply today and take the first step toward an exciting career with TTEC!
Tanggung Jawab
- Manage inbound reservation calls and inquiries from customers in a professional and courteous manner.
- Process hotel bookings accurately, updating internal systems and ensuring data integrity.
- Handle customer complaints and resolve issues, escalating to the team leader when necessary.
- Meet daily and weekly performance targets, including call handling time and quality scores.
- Maintain up-to-date knowledge of hotel policies, promotions, and reservation procedures.
- Collaborate with team members to achieve collective goals and support team leader initiatives.
- Utilize CRM tools to document customer interactions and follow up on requests.
- Contribute to continuous improvement by providing feedback on processes and training needs.
Kualifikasi
- High school diploma or equivalent; college degree is a plus.
- At least 6 months of experience in customer service or a call center environment.
- Excellent verbal and written communication skills in English and Filipino.
- Strong problem‑solving abilities and attention to detail.
- Ability to work rotating shifts, including weekends and holidays.
- Proficiency in MS Office applications and basic computer navigation.
- Willingness to work onsite in Santa Rosa City, Laguna.
- Proven ability to work under pressure and meet targets in a fast‑paced setting.