Deskripsi Pekerjaan
Are you passionate about delivering exceptional customer experiences? At ATAIN, we're seeking a dedicated Hotel Reservation Account Representative to join our dynamic customer-focused team. In this vital role, you'll be the first point of contact for travelers, handling hotel reservations with professionalism and efficiency. You'll manage booking inquiries, process reservations, and ensure seamless customer journeys while working in a supportive environment that values work-life balance. We offer competitive compensation, clear career progression paths, and opportunities for professional growth in the thriving hospitality sector.
As part of our innovative team, you'll gain exposure to diverse reservation systems and develop expertise in travel industry operations. ATAIN invests in employee development through continuous training programs, ensuring you're equipped with the latest industry knowledge and tools. Our collaborative culture emphasizes recognition, flexibility, and mutual success, making us an employer of choice for service professionals in Pavia, Iloilo.
Tanggung Jawab
- Manage inbound/outbound calls for hotel reservations and inquiries
- Process new bookings, modifications, and cancellations accurately
- Provide detailed information on hotel amenities, rates, and availability
- Resolve customer concerns and complaints with solution-oriented approaches
- Maintain precise reservation records in CRM systems
- Collaborate with hotel partners to ensure inventory accuracy
- Meet performance metrics for call handling and customer satisfaction
- Adhere to company protocols and service quality standards
Kualifikasi
- High school diploma or equivalent; college education preferred
- Minimum 1 year customer service or call center experience
- Excellent communication and active listening skills
- Proficient in basic computer applications and reservation systems
- Strong problem-solving and conflict resolution abilities
- Ability to multitask in a fast-paced environment
- Positive attitude with customer-centric approach
- Willingness to work flexible schedules including weekends