Deskripsi Pekerjaan
Launch your career in hospitality with TTEC's Hotel Reservation Agent position! This full-time role is perfect for fresh graduates and career changers seeking a permanent opportunity in the dynamic travel industry. As a key member of our Sta Rosa team, you'll be the first point of contact for travelers seeking memorable accommodations. Reporting to a dedicated team leader, you'll master reservation systems while delivering exceptional customer experiences. We provide comprehensive training to ensure you succeed in managing bookings, resolving inquiries, and maintaining client satisfaction. Join a collaborative environment where your contributions directly impact team success and guest experiences. Enjoy competitive compensation, career growth opportunities, and the chance to build foundational skills in customer service and travel management.
Tanggung Jawab
- Manage hotel reservation bookings and modifications through phone and digital channels
- Provide accurate information on hotel amenities, rates, and availability
- Process payments and ensure transaction accuracy
- Resolve customer inquiries with professionalism and empathy
- Maintain detailed records of all customer interactions
- Collaborate with team members to meet service targets
- Adhere to company policies and quality standards
Kualifikasi
- High school graduate or equivalent (no experience required)
- Excellent communication and interpersonal skills
- Strong attention to detail and problem-solving abilities
- Basic computer literacy and typing proficiency
- Customer service-oriented mindset
- Ability to work in a fast-paced environment
- Willingness to learn reservation systems
- Positive attitude and team collaboration skills