Deskripsi Pekerjaan
Are you passionate about providing exceptional customer service and interested in the hospitality industry? TTEC is seeking dedicated Hotel Reservation Agents to join our team in Santa Rosa, Laguna. As a Hotel Reservation Agent, you will be the first point of contact for guests seeking accommodation, ensuring they have a seamless booking experience while representing some of the world's most prestigious hotel brands.
This is an excellent opportunity to build a rewarding career in customer service with competitive compensation of up to ₱27,000 per month. You will report directly to a team leader who will provide guidance and support to help you succeed. The role offers permanent employment with the chance to grow professionally within a dynamic environment.
TTEC is a global leader in customer experience, and we value team players who are committed to excellence. If you have strong communication skills, a customer-first mindset, and are looking for a stable career with growth opportunities, we encourage you to apply. Join us in creating memorable experiences for travelers while advancing your career in the hospitality sector.
Tanggung Jawab
- Handle inbound and outbound calls to process hotel reservations for various hotel brands
- Provide accurate information about room availability, rates, amenities, and special offers
- Assist customers with booking modifications, cancellations, and special requests
- Upsell additional services and amenities to enhance the guest experience
- Maintain detailed records of customer interactions and transactions
- Collaborate with team members to ensure consistent service quality
- Meet and exceed individual and team performance metrics
- Stay updated on product knowledge and industry trends
Kualifikasi
- High school diploma or equivalent; college education is a plus
- Previous experience in customer service or hospitality is preferred
- Excellent verbal and written communication skills in English
- Strong problem-solving abilities and attention to detail
- Ability to multitask and work efficiently in a fast-paced environment
- Basic computer literacy and familiarity with reservation systems
- Positive attitude and willingness to learn
- Must be willing to work onsite in Santa Rosa, Laguna