Deskripsi Pekerjaan
Are you looking to launch your career in a world-class environment? TTEC Santa Rosa is currently hiring Hotel Reservation Specialists to join our growing team! If you have a passion for travel, exceptional communication skills, and a desire to provide world-class customer service, this is the perfect opportunity for you.
We welcome applicants with no prior experience! We believe in investing in our people through comprehensive paid training programs designed to help you succeed from day one. You will work in a fast-paced, supportive environment where your contribution directly impacts the guest experience and our team's overall success.
As a key member of our hospitality desk, you will handle inquiries, manage bookings, and solve problems with a professional and empathetic touch. Join a company that values innovation, diversity, and your professional growth.
Tanggung Jawab
- Handle inbound calls and inquiries regarding hotel reservations and booking adjustments.
- Provide accurate information about property amenities, rates, and local attractions to potential guests.
- Maintain high levels of customer satisfaction by resolving issues with patience and professionalism.
- Navigate multiple software platforms efficiently to process bookings and update guest records.
- Collaborate with team members and report to your Team Leader to meet daily performance KPIs.
- Ensure compliance with company policies and hospitality industry standards.
- Maintain professional communication standards at all times to uphold the brand's reputation.
Kualifikasi
- Open to high school graduates or college undergraduates/graduates with no prior BPO experience.
- Excellent verbal and written English communication skills.
- Strong computer navigation skills and the ability to multitask.
- Customer-centric mindset with a friendly, empathetic, and professional demeanor.
- Flexibility to work in shifting schedules, including weekends and holidays.
- Positive attitude and a strong willingness to learn new systems and processes.
- Ability to remain calm and composed in a fast-paced environment.