Deskripsi Pekerjaan
Are you passionate about the hospitality industry and looking to kickstart your career in one of Indonesia's most breathtaking travel destinations? Komodo Indah Lestari is seeking a motivated and guest-oriented Hotel Staff to join our dedicated team in Nusa Tenggara Timur.
In this role, you will be the backbone of our operations, ensuring that every guest experience is seamless, memorable, and reflective of our commitment to excellence. You will gain hands-on experience in property management, digital distribution, and customer service, working in a dynamic environment that values teamwork and proactive problem-solving. If you are organized, tech-savvy, and love interacting with people from around the world, we want to hear from you!
Tanggung Jawab
- Manage daily front-desk operations including guest check-in and check-out procedures.
- Oversee Online Travel Agency (OTA) platforms to ensure real-time inventory and pricing accuracy.
- Handle booking inquiries, reservations, and guest communications via email, phone, and messaging apps.
- Implement marketing initiatives to boost property visibility and attract new guests.
- Monitor and respond to guest reviews to maintain high satisfaction scores.
- Coordinate with housekeeping and maintenance teams to ensure rooms meet quality standards.
- Generate periodic reports on occupancy, revenue, and guest feedback for management.
Kualifikasi
- Minimum High School Diploma (SMA/SMK) or equivalent; Diploma in Hospitality/Tourism is a plus.
- Previous experience in hotel operations or customer service is highly preferred.
- Proficiency in using computer systems, booking software, and OTA extranets.
- Strong communication skills in both Indonesian and English.
- Excellent organizational skills and the ability to multitask in a fast-paced environment.
- A proactive attitude with a strong commitment to delivering exceptional service.
- Willingness to work flexible hours, including weekends and public holidays.