Deskripsi Pekerjaan
Are you a passionate hospitality leader looking to make your mark in a fast-growing, dynamic environment? SAESEA Resort and Private Beach is seeking a dedicated Hotel Supervisor to join our team in the beautiful coastal region of Sukabumi.
As a key leader in our startup hospitality venture, you will be responsible for overseeing daily operations, ensuring exceptional guest experiences, and fostering a high-performance culture within our team. We are looking for an individual who is not only operationally skilled but also embodies a visionary mindset, capable of driving efficiency in a boutique resort setting.
If you are hands-on, detail-oriented, and ready to lead a team in a unique beachfront destination, we invite you to grow your career with us at SAESEA.
Tanggung Jawab
- Oversee day-to-day resort operations, ensuring seamless service delivery across all departments.
- Lead, mentor, and motivate frontline staff to exceed guest expectations and maintain brand standards.
- Manage guest inquiries, complaints, and feedback promptly to ensure high satisfaction ratings.
- Coordinate with housekeeping, front office, and F&B teams to ensure property readiness and cleanliness.
- Monitor inventory levels and coordinate procurement for essential resort supplies.
- Implement and enforce company safety, health, and security protocols across the property.
- Analyze operational performance data and report directly to management to drive continuous improvement.
Kualifikasi
- Minimum 2-3 years of experience in a supervisory or management role within the hospitality/hotel industry.
- Strong leadership skills with the ability to manage diverse teams in a fast-paced environment.
- Excellent communication and interpersonal skills in both Indonesian and English.
- A proactive problem-solver with a 'guest-first' mindset.
- Ability to work flexible hours, including weekends and public holidays, as required by resort operations.
- Strong understanding of hotel management software and digital reservation systems.
- Diploma or Bachelor’s degree in Hospitality Management or a related field is highly preferred.