Deskripsi Pekerjaan
Are you a communication professional with a passion for hospitality? Veranda Hotels & Residences is seeking a dedicated and articulate Hotel Telephone Operator to join our team in Jakarta Selatan. As the first point of contact for many of our guests, you will play a pivotal role in delivering an exceptional service experience from the very first ring.
In this role, you will manage our central communication hub, ensuring that all guest inquiries, internal requests, and emergency communications are handled with professionalism, efficiency, and a warm, welcoming demeanor. The ideal candidate will possess a clear speaking voice, strong multitasking abilities, and a commitment to maintaining the high standards associated with the Veranda brand.
We offer a professional work environment where your communication skills will be valued and developed. If you thrive in a fast-paced hospitality setting and enjoy connecting with people, we invite you to join our growing team.
Tanggung Jawab
- Manage high-volume incoming and outgoing calls with professional etiquette.
- Direct calls accurately to guest rooms, management, or relevant hotel departments.
- Coordinate and execute all guest wake-up call services with 100% accuracy.
- Provide comprehensive information to guests regarding hotel services, amenities, and local points of interest.
- Monitor and respond to alarm systems or emergency communication protocols effectively.
- Maintain a detailed log of all operator activities and guest requests for shift handovers.
- Assist the front office team during peak hours to ensure seamless guest service operations.
Kualifikasi
- Minimum High School Diploma or equivalent; Diploma in Hospitality or related field is a plus.
- Proven experience as a Telephone Operator, Switchboard Operator, or Front Office role in a hotel setting.
- Exceptional verbal and written communication skills in both Indonesian and English.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Proficiency in hotel management software (PMS) and standard office equipment.
- Demonstrated ability to work rotating shifts, including weekends and public holidays.
- Polite, patient, and service-oriented personality with a strong attention to detail.