Deskripsi Pekerjaan
Are you a dedicated professional with a passion for hospitality? Fortune Valley in Port Dickson is seeking a versatile Housekeeping Clerk & Front Desk to join our dynamic team. This dual-role position offers a unique opportunity to blend administrative efficiency with guest care, ensuring our guests have a seamless and memorable experience. As part of the Hospitality & Tourism sector, you will be the face of our establishment, welcoming visitors while maintaining high standards of cleanliness and order. We pride ourselves on exceptional service, and we are looking for a candidate who embodies our values of reliability, warmth, and professionalism. If you are ready to advance your career in a vibrant coastal destination, we encourage you to apply today.
Tanggung Jawab
- Manage guest check-ins and check-outs efficiently, ensuring all necessary paperwork is completed accurately and securely.
- Respond to incoming phone calls and emails, addressing inquiries regarding reservations, services, and local attractions.
- Coordinate daily housekeeping schedules and perform routine inspections to ensure cleanliness standards are consistently met.
- Maintain the front desk area and lobby, ensuring a welcoming and organized environment for all visitors.
- Assist in inventory management for cleaning supplies and front desk amenities.
- Handle guest complaints or requests promptly to ensure high levels of customer satisfaction and retention.
- Update guest records in the property management system (PMS) and maintain an organized lost and found log.
- Collaborate with the housekeeping team to ensure timely room turnovers and special requests are fulfilled.
Kualifikasi
- Minimum SPM or equivalent qualification; diploma in Hospitality Management is a plus.
- Previous experience in a hospitality or front desk role is preferred.
- Strong interpersonal and communication skills in English.
- Proficiency in Microsoft Office applications (Word, Excel, Outlook).
- Attention to detail and the ability to multitask in a fast-paced environment.
- Physically fit to handle cleaning duties and standing for extended periods.
- Excellent problem-solving abilities and a positive, service-oriented attitude.