Deskripsi Pekerjaan
Are you a meticulous leader with a passion for creating pristine environments? SotoGrande Hotel & Resort is seeking a dedicated and experienced Housekeeping Supervisor to join our dynamic team. We pride ourselves on delivering exceptional hospitality, and our Housekeeping team plays a crucial role in ensuring our guests enjoy a comfortable and spotless stay.
In this key leadership position, you will be responsible for overseeing the daily operations of the housekeeping department. You will manage a team of housekeeping staff, ensuring that all rooms and public areas meet our high standards of cleanliness and organization. The ideal candidate is a proactive problem-solver who can motivate a team, maintain strict inventory controls, and coordinate seamlessly with other departments to ensure guest satisfaction. If you are looking for a rewarding opportunity in a vibrant metropolitan setting, we invite you to apply.
Tanggung Jawab
- Supervise and train housekeeping staff to ensure high standards of cleanliness and guest service.
- Monitor and inspect guest rooms, corridors, and public areas to ensure they meet company quality standards.
- Assign daily cleaning duties and schedule shifts for the housekeeping team efficiently.
- Manage inventory of cleaning supplies, linens, and amenities, placing orders as needed to avoid shortages.
- Ensure strict adherence to health, safety, and hygiene regulations within the hotel premises.
- Handle guest complaints or special requests regarding room cleanliness promptly and professionally.
- Conduct regular staff meetings to discuss performance, updates, and operational procedures.
Kualifikasi
- High school diploma or equivalent; Vocational training in hospitality is a plus.
- Minimum of 2-3 years of experience in housekeeping, with at least 1 year in a supervisory role.
- Strong leadership and communication skills with the ability to motivate a diverse team.
- In-depth knowledge of cleaning chemicals, equipment, and proper sanitation techniques.
- Ability to work flexible hours, including weekends, holidays, and night shifts.
- Proficiency in using hotel management software or property management systems.
- Detail-oriented with a strong commitment to guest satisfaction.