Deskripsi Pekerjaan
Are you a meticulous leader with a passion for creating pristine environments and delivering exceptional guest experiences? Accor, a world-leading hospitality group, invites you to join our dynamic team in Singapore as a Housekeeping Supervisor. This is an unparalleled opportunity to advance your career within a prestigious global brand renowned for its commitment to luxury, service excellence, and employee development.
As a Housekeeping Supervisor, you will be the backbone of our hotel's immaculate presentation, playing a crucial role in upholding Accor’s revered standards of cleanliness and orderliness. Your expertise will directly contribute to our guests' comfort and satisfaction, ensuring every space reflects the elegance and luxury synonymous with our brand. You will inspire and guide a dedicated team, fostering an environment of efficiency, attention to detail, and continuous improvement.
Singapore, a vibrant hub of culture and tourism, offers an exciting backdrop for your career. At Accor, we believe in nurturing talent and providing pathways for growth. This role is perfect for an experienced professional looking to make a significant impact, refine their leadership skills, and be part of a team that defines hospitality excellence.
If you are driven by a commitment to perfection, possess strong organizational skills, and are ready to elevate your career with a global leader, we encourage you to apply. Join Accor and become a vital part of delivering unforgettable moments to our cherished guests.
Tanggung Jawab
- Supervise, train, and motivate a team of housekeeping attendants and public area cleaners to ensure high standards of cleanliness and service.
- Conduct daily inspections of guest rooms, public areas, and back-of-house facilities to ensure adherence to Accor’s stringent quality and hygiene standards.
- Manage daily operational tasks, including assigning duties, overseeing linen inventory, and ensuring the timely completion of all housekeeping tasks.
- Handle guest requests, inquiries, and complaints promptly and professionally, ensuring complete guest satisfaction.
- Monitor and control departmental supplies and equipment, ensuring efficient usage and proper maintenance.
- Ensure strict compliance with health, safety, and sanitation regulations, promoting a safe working environment for the team and a secure environment for guests.
- Collaborate with other departments, such as Front Office and Maintenance, to ensure seamless guest service and operational efficiency.
- Assist in developing and implementing standard operating procedures (SOPs) to enhance productivity and service quality.
Kualifikasi
- Minimum of 2-3 years of experience in housekeeping operations, with at least 1 year in a supervisory role within a hotel or hospitality environment.
- Proven leadership skills with the ability to manage, train, and inspire a diverse team effectively.
- Thorough knowledge of cleaning techniques, chemicals, equipment, and health and safety regulations relevant to housekeeping.
- Exceptional attention to detail, ensuring impeccable standards of cleanliness and presentation.
- Strong organizational and time management skills, with the ability to prioritize tasks in a fast-paced environment.
- Excellent communication and interpersonal skills, capable of interacting effectively with guests and team members.
- Proficiency in basic computer applications (e.g., MS Office) for scheduling, inventory management, and reporting.
- Flexibility to work various shifts, including weekends and public holidays, as required by operational needs.