Deskripsi Pekerjaan
Join Crystal Ocean View, a prestigious 5-star resort in the heart of Yogyakarta, as a Housekeeping Supervisor. We're seeking a dedicated professional to lead our housekeeping team and maintain impeccable cleanliness standards across all guest areas. This role offers competitive compensation, comprehensive health benefits, and clear pathways for career advancement within our luxury hospitality environment. You'll manage daily operations, ensure resort-quality standards, and foster a culture of excellence among housekeeping staff. Our resort combines Javanese cultural heritage with world-class service, creating an ideal backdrop for hospitality professionals. If you're passionate about cleanliness leadership and guest satisfaction, this position provides stability, growth opportunities, and the chance to work in Yogyakarta's premier hospitality destination.
Tanggung Jawab
- Supervise and coordinate housekeeping staff to ensure all guest rooms and public areas meet resort cleanliness standards
- Train and mentor housekeeping team members on proper cleaning techniques, safety protocols, and resort procedures
- Manage inventory of cleaning supplies and equipment, optimizing usage and controlling costs
- Conduct regular inspections of guest rooms, lobbies, and facilities to identify and address deficiencies
- Coordinate with maintenance, front desk, and other departments to resolve operational issues promptly
- Prepare work schedules and assign daily tasks to ensure efficient coverage of all areas
- Handle guest requests and complaints related to housekeeping services with professionalism
- Ensure compliance with health, safety, and hygiene regulations and resort policies
Kualifikasi
- Minimum 2 years of housekeeping experience in a hotel/resort environment with supervisory experience
- Strong leadership and team management skills with proven ability to motivate staff
- Excellent attention to detail and commitment to maintaining high cleanliness standards
- Ability to work efficiently in a fast-paced environment and manage multiple priorities
- Proficient in Bahasa Indonesia and basic English communication skills
- Familiarity with resort operations, housekeeping procedures, and inventory management
- Physical ability to perform housekeeping tasks and stand for extended periods
- Basic computer skills for scheduling and reporting systems