Deskripsi Pekerjaan
Are you a detail-oriented leader looking to make a significant impact in the hospitality industry? We are seeking an experienced and dedicated Housekeeping Supervisor to join our dynamic team at KKS Hospitality Sdn Bhd. In this pivotal role, you will oversee the daily operations of the housekeeping department, ensuring that our facilities consistently meet the highest standards of cleanliness, safety, and guest satisfaction.
You will be responsible for supervising a team of housekeeping staff, conducting regular inspections, and implementing standard operating procedures to optimize efficiency. Your leadership will directly influence the guest experience, ensuring every stay is comfortable and memorable. This is an excellent opportunity for a motivated professional to advance their career in hospitality management within the vibrant city of George Town.
Tanggung Jawab
- Oversee and manage the daily operations of the housekeeping department to ensure high standards of cleanliness and organization.
- Supervise, train, and motivate a team of housekeeping staff, including assigning tasks and conducting performance evaluations.
- Conduct regular inspections of guest rooms, public areas, and back-of-house facilities to ensure compliance with brand standards.
- Manage inventory levels of cleaning supplies and linens, placing orders as needed to prevent shortages.
- Address guest complaints or special requests regarding cleanliness and amenities promptly and professionally.
- Ensure strict adherence to health and safety regulations and hygiene protocols at all times.
- Prepare daily work schedules and shift allocations for the housekeeping team.
Kualifikasi
- Minimum of 2-3 years of relevant experience in a supervisory role within the hospitality or hotel industry.
- Strong leadership skills with the ability to effectively manage and motivate a diverse team.
- Excellent attention to detail and a commitment to maintaining impeccable cleanliness standards.
- Good communication and interpersonal skills to interact with staff and guests effectively.
- Ability to stand for extended periods and perform physical tasks such as lifting, bending, and moving heavy equipment.
- Basic computer literacy for managing schedules and inventory systems.
- Flexibility to work varying shifts, including weekends and public holidays.