Deskripsi Pekerjaan
Elevate the Guest Experience as a Housekeeping Supervisor at Accor
Are you a detail-oriented leader with a passion for hospitality excellence? Accor is looking for a dedicated Housekeeping Supervisor to join our professional team in Batuceper, Banten. In this role, you will be the backbone of our commitment to quality, ensuring that every guest journey begins and ends in a pristine, welcoming environment. You are not just managing rooms; you are crafting the first impression that defines our brand's reputation.
As a Housekeeping Supervisor, you will demonstrate the essence of creating an exceptional guest journey through meticulous oversight and a hands-on leadership approach. You will lead a diverse team of room attendants and public area cleaners, inspiring them to maintain the highest standards of cleanliness and efficiency. Your reliability and engaging personality will foster a positive work culture where every team member feels empowered to deliver their best work.
Joining Accor means becoming part of a global hospitality leader that values professional growth and excellence. We provide a supportive environment where your contributions are recognized and your career aspirations are nurtured. If you are committed to high standards and possess the leadership flair to drive a successful housekeeping operation, we invite you to apply and help us redefine the guest experience in Banten.
Tanggung Jawab
- Supervise and coordinate the daily activities of the housekeeping and laundry staff to ensure all rooms and public areas meet Accor's luxury standards.
- Conduct rigorous inspections of guest rooms, corridors, and service areas to maintain impeccable cleanliness and functionality.
- Manage inventory levels for linens, cleaning supplies, and guest amenities, ensuring timely replenishment and cost control.
- Facilitate ongoing training and development programs for team members to enhance service quality and operational efficiency.
- Coordinate closely with the Front Office and Engineering departments to manage room status and resolve maintenance issues promptly.
- Handle guest inquiries and special requests with professionalism, ensuring a personalized and memorable stay.
- Enforce strict adherence to health, safety, and sanitation protocols to ensure a safe environment for guests and staff.
Kualifikasi
- Minimum of 2-3 years of experience in a supervisory role within the housekeeping department of a 4 or 5-star hotel.
- Strong leadership skills with the ability to motivate, mentor, and manage a diverse team.
- Exceptional attention to detail and a high standard for cleanliness and aesthetics.
- Proficiency in Hotel Management Systems (PMS), preferably Opera or similar software.
- Excellent communication and interpersonal skills in both English and Bahasa Indonesia.
- Strong organizational and time-management abilities, with a proven track record of meeting deadlines.
- A degree or diploma in Hospitality Management, Tourism, or a related field is preferred.